General terms and conditions
The general terms and conditions apply to the sale and delivery of goods by Pia Douwes. Deviating conditions of the buyer are only valid if we have agreed to the buyer in writing or manufactured by our company. By placing an order, the buyer agrees to these general terms and conditions and is bound by them. The range of offers is not binding. The customer’s order represents an offer to conclude a sales contract. The subsequent confirmation of receipt of the order and any subsequent status reports sent by us do not constitute acceptance of the offer. The sales contract is only concluded as soon as we deliver the ordered goods and confirm the dispatch to the customer.
The content of the contract, all other information, customer service, data information and complaint handling are all offered in German.
Unless otherwise stated, all price quotations are daily gross prices “ex works” including the statutory value added tax plus all expenses incurred with the dispatch. If export or import duties become due in the course of dispatch, these shall also be borne by the customer. The invoicing is in Euro.
Right of withdrawal
Customers who are consumers within the meaning of the Consumer Protection Act may withdraw from a contract concluded at a distance (or a contractual declaration made at a distance) within a period of fourteen days from receipt of the delivery of the ordered goods. It is sufficient if the declaration of withdrawal is sent within the period without giving reasons. In the event of withdrawal, a full or partial refund of the purchase price shall only be made concurrently with the return of the goods received by the customer. The condition for this is that the goods are in an unused and resaleable condition and are returned in their original packaging if possible.
Pia Douwes reserves the right to change the content of the respective service offer of www.piadouwes.com/shop at any time. The prices for the deliveries and services offered by www.piadouwes.com/shop do not include costs that are charged by third parties.
If not all ordered articles are immediately available, the immediately available articles will be delivered immediately and others as soon as they are available. Shipping costs will be charged extra. The delivery takes place by post.
The delivery is normally made within 8 working days of the order confirmation, but in any case within the legally prescribed delivery period of 30 days from the date of order.
Should the delivery be delayed in exceptional cases, we will contact the customer immediately after becoming aware of the delay, but before the 30-day deadline, and obtain his agreement to a later delivery. If the customer does not agree to this, he is entitled to withdraw from the contract.
The shipping costs are based on the current rates of the post office plus any packaging costs incurred.
payment methods, payment
Payment is done via paypal. The goods will be sent after a positive check of the coverage.
The customer acknowledges that the use of the data about the customer stated in the contract will be stored and processed for the purposes of our bookkeeping and customer records. The data will be used by us to comply with legal regulations and to process payment transactions.
Customer data will not be passed on to third parties, unless this is absolutely necessary for the execution of the contract.
Reservation of title, warranty
The goods remain our property until full payment of the ordered goods. Before the goods have been paid for in full, the customer is prohibited from pledging the goods, transferring them by way of security or granting third parties other rights to them.
The warranty is limited to the statutory period of 24 months. Any defects that occur are to be reported – without any adverse legal consequences for the customer, who is a consumer within the meaning of the Consumer Protection Act (KSchG), in the event of failure to do so – if possible upon delivery or after they become visible. In the case of justifiably complained of defects, either replacement or improvement will be carried out free of charge, for which a reasonable period of time must be granted.
Applicable law, place of jurisdiction
The contracting parties agree that Dutch law shall apply. Place of jurisdiction X.
Pia Douwes Productions
3740 AH Baarn, Netherlands