General terms and conditions
The following general terms and conditions apply to all orders via our online store.
CONTRACTUAL PARTNER, CONCLUSION OF CONTRACT
Your orders constitute an offer. A contract with Pia Douwes Productions is only concluded after our acceptance. You will be informed about the acceptance by email. By placing an order, the buyer agrees to these terms and conditions and is bound by them.
REVOCATION / RIGHT OF WITHDRAWAL
You have the right to revoke this contract within fourteen days without giving reasons. The period begins on the day on which you or a third party named by you has taken possession of the goods.
In order to carry on your right of revocation, you must inform us (Pia Douwes Productions, firstname.lastname@example.org) by means of a clear statement by email.
If you have already received the goods, return them to us (Pia Douwes Productions, Postbus 343, 3740 AH Baarn) immediately, but no later than 14 days after you have informed us of your withdrawal, in their original packaging with all accessories. The customer bears the direct costs of returning the goods. You must only cover any loss of value of the goods if this is due to improper handling of the goods which was not necessary to check their condition.
CONSEQUENCES OF THE REVOCATION
If you revoke the contract, we will refund all payments we have received from you, including delivery costs, immediately and at the latest within fourteen days from the day we receive the goods. For this refund we will use the same means of payment that you used for the original transaction. We may refuse the refund until we have received the goods back.
Shipping costs are added to the stated product prices. The amount of the shipping costs depends on the customer’s place of residence.
PRICES AND PAYMENT
The prices listed in the offer at the time of ordering shall apply. The prices stated are final prices, i.e. they include the applicable statutory value added tax and other price components, but not the shipping costs.
Payment is made via paypal, EPS, SOFORD – banking, credit card payment, Apple Pay, iDeal, Giropay. The goods will be sent after positive verification of coverage.
You agree that you will receive invoices exclusively in electronic form.
Under no circumstances will we assume the costs of a money transaction. For deliveries outside the European Union, additional costs may arise in individual cases, which are to be borne by the customer (e.g. transfer fees, exchange rate fees, customs duties).
The goods remain our property until full payment has been received.
DELIVERY AND SHIPPING
The delivery of goods is carried out by dispatch to the delivery address you have specified. If the transport company returns the dispatched goods to us because delivery to you was not possible, you will bear the costs for the unsuccessful dispatch.
Goods that are marked as “in stock” in the online shop will be dispatched immediately after receipt of the order and payment, generally within a maximum of 8 working days.
If goods are delivered with obvious transport damages, please complain about these damages to the deliverer as soon as possible and contact us immediately.
The delivery will be made by Post.
WARRANTIES AND GUARANTEES
Complaints due to legal warranty claims can be made under the contact data mentioned in the imprint.
We collect personal data when you voluntarily provide us with this information as part of your order or when you contact us. Which data is collected can be seen from the respective input forms. We use these data exclusively for communication with you, for processing your orders and for handling your inquiries. To fulfill the contract, we pass on your data to the company commissioned with the delivery – to process payments, we pass on the necessary payment data to the payment service provider commissioned by us.
APPLICABLE LAW, JURISDICTION
The contracting parties agree that Dutch law shall apply. Place of jurisdiction Netherlands.
The contract language is German, English and Dutch.
Baarn, on 15.11.2020
Pia Douwes Productions
3740 AH Baarn, Netherlands